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Privacy Policy

Red Roo Models has created this privacy statement in order to demonstrate our firm commitment to privacy. Red Roo Models does not sell, lend nor distribute any customer information to any third party.

When you visit Red Roo Models website, the following information will be recorded by our Internet Service Provider (ISP) for statistical purposes:

  • Your server address
  • Your top level domain (e.g. .com, .gov, .au etc)
  • The date and time of your visit to the site
  • The pages accessed and the documents downloaded
  • The previous site visited, and
  • The type of browser and operating system used

We use your IP address to help diagnose problems with our server, and to administer our web site. Your IP address is used to gather broad demographic information.

When you make a purchase on the Red Roo Models website, or send us a message requesting assistance or information about any of our products and/or services, you acknowledge that by providing us with your personal information you consent to our collection, use, and disclosure of this information both for the purposes for which it was collected and also to communicate with you about a related or ancillary reason which could include but is not limited to the following reasons:

  • To process and fulfil the order you have placed, including communicating its status, and contacting you about delivery
  • To respond to your request for product or service information
  • The date and time of your visit to the site
  • Administer and manage the services we provide you
  • To third party service providers that assist us with the fulfilment or improvement of our products and services
  • For reporting purposes, or compliance in line with our legal obligations
  • To prevent fraud against yourself, Red Roo Models, or another third party
  • To seek your feedback in relation to the products or services you have purchased by way of a product review
  • To improve our website
  • Unless you opt out, to communicate with you on a regular basis about any offers, promotions, products, or services that may be of interest

In order to fulfil all or any of the criteria above, you agree that we may contact you by the most appropriate method and this may include; email, SMS, MMS, mail, social media, or telephone.

Our site's secure order form requires customers to give us contact information (for example, their name and email address), financial information (credit card details) and demographic information (for example, their address, post code, state and country). Our mailing list requests customers’ and visitors’ contact information (email address). We use customer contact information (email address) from the mailing list form to send the customer information about new products, specials, or important changes in Red Roo Models’ web site and attendance at shows around the country. Customers may opt-out of receiving future mailings at any time.

All financial information collected is stored in accordance with best practice and Australian financial institutions regulations regarding encryption and security. We operate our secure order form and transaction process in accordance with Australian credit and sales laws. We use third party hosted secure payment pages for credit card transactions that collect and temporarily store information in accordance with Australian PCI specifications. All financial information is deleted when the transaction is completed.

Red Roo Models only provides such information to Australian Federal and State police authorities under Court direction by subpoena and warrant as may be issued for legal processes or criminal investigations.

The Red Roo Models site contains links to other sites. Red Roo Models is not responsible for the privacy practices and/or the content of such web sites. When visiting such sites, we urge you to be an informed surfer and use caution when providing any personal data.

Red Roo Models reserve the right to modify this privacy policy at any time to meet legislative requirements. If changes are made, they will be reflected here in this policy.

Red Roo Info
Red Roo Models
PO Box 113
Glen Waverley
Victoria 3150
Australia

Trading Hours
Mon - Fri 9am - 5pm

International
Tel: +61 3 9560 0695

Within Australia
Tel: 03 9560 0695
Mob: (041) 839 0327
ABN: 68 119 669 497


Accepting secure credit card payments online via SecurePay


RAAF Crests, Badges, logos and National Marking, in all forms and varieties, are Crown Copyright and not public domain. The RAAF kangaroo National Marking is used with permission and reproduced with RAAF approval by Red Roo Models in licensed products.