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Terms & Conditions

Terms of Use

1. Red Roo Models Website

(a) The Red Roo Models website is owned and operated by G.P. Byk T/A Red Roo Models ABN 68 119 669 497. The term “Red Roo Models” includes the owner and operator of the site.

(b) By using or accessing the online content, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

(c) Red Roo Models may revise or amend these Terms of Use at any time at by posting revised terms. Any revisions will be effective immediately. By continuing to use this site after any revision becomes effective, you agree to be bound by the revised Terms of Use.

(d) You agree that, in the event that any portion of these Terms of Use is found to be unenforceable, the remainder of these Terms of Use remains in full force and effect.

2. Governing law

Red Roo Models controls and operates this site from its offices in Australia. These Terms of Use are governed by the laws of the State of Victoria. You and Red Roo Models agree to submit to the jurisdiction of the courts of Victoria. If you choose to access this site from another location, you are responsible for compliance with applicable local laws.

3. Website contents

(a) The material on this site is protected by applicable copyright laws.

(b) Permission is granted to display, copy, distribute, download, and print in hard copy portions of this site solely for placing an order with Red Roo Models and using this site as a shopping resource, provided that you do not modify the site or its contents.

(c) You must not, without our prior written permission, exploit any of our site materials for commercial purposes or other purposes that are not expressly permitted under these Terms of Use.

(d) You are not authorised, without the prior written permission of Red Roo Models and any other owner of rights in content that you access via the site, to reproduce, frame, download, store (in any medium), communicate, show or play in public, adapt, change, or create a derivative work from that content.

(e) If you wish to use our logo, images or text on your website or in print media for promotion of your enterprise as a reseller of our products or distributed products please contact us for written permission.

(f) No trademark (whether registered or otherwise) that is contained on this site or otherwise used by Red Roo Models may be used without our prior, specific, written permission or that of the trademark owner.

(g) Unless otherwise indicated and except for information obtained directly from or links to third-party websites, all rights (including copyright) in all content, other material and compilations contained in the site are owned by Red Roo Models. Third parties own the software used to create or support this site.

4. Use of the Red Roo Models website

(a) You agree to indemnify Red Roo Models against any claim, demand, injury, damage, loss, expense, cost or liability (whether direct or indirect) made against or suffered by Red Roo Models in connection with your use of this site or your breach of these Terms of Use.

(b) Red Roo Models is providing this online content on an 'as is' basis and use of this content is at your own risk. Red Roo Models and its affiliates, licensors or licensees, and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained in the Red Roo Models site.

(c) To the extent permitted by law, Red Roo Models expressly disclaims all warranties of any kind, whether express or implied, including implied warranties or conditions of acceptability or fitness for purpose.

5. Links to Third Party Websites

(a) This site may contain information from or hyperlinks and other pointers to websites operated by third parties.

(b) Red Roo Models is not responsible for the contents of any such information or website and provides such information and hyperlinks to you as convenience only, and the inclusion of any link does not imply any endorsement of the linked website by Red Roo Models. You rely on such information or websites entirely at your own risk. Third parties are solely responsible to you, subject to their conditions, for all issues relating to their website including information, goods, services, prices and the delivery of any goods or services you purchase on the third party website.

6. Use of feedback

You grant Red Roo Models an irrevocable, non-exclusive licence to use any material, information and ideas that you transmit to this site or otherwise provide to Red Roo Models from the time you authorise it to be sent. You agree that we can use and adapt any ideas, concepts, techniques, words, images or other content contained in these transmissions for any purpose and without restriction or compensation.

7. User conduct

You must not upload, post, transmit or otherwise make available through this site any material which:

(a) Violates or infringes the rights of others (including their privacy and intellectual property rights);

(b) Is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person;

(c) Encourages conduct that would constitute a criminal offence, gives rise to civil liability or otherwise violates any law; restricts or inhibits any other user from using the site;

(d) Affects the functionality or operation of the site or its servers or the functionality or operation of any user's computer systems (e.g. by transmitting a computer virus or other harmful component, whether or not knowingly);

(e) Breaches any standards, content requirements or codes promulgated by any relevant authority.

8. Products

(a) Products may vary from time to time depending upon availability, which may also vary between Red Roo Models trading stands at expos and shows around Australia and the Red Roo Models website.

(b) Where permitted by law, we reserve the right to limit sales, including the right to prohibit sales to re-sellers.

9. Orders from website

(a) Any order placed by you on this site is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified on this site at the time you place your order. You acknowledge that, by placing your order, you agree to pay for and accept delivery of the goods ordered unless you ask us to cancel that order prior to the goods being dispatched to you.

(b) Prices of products placed in the 'basket' but not paid for are also subject to change and you agree to pay the price current at the time of payment. While every effort has been made to ensure the accuracy of prices, images and information displayed on this site, Red Roo Models is not responsible for any error.

(c) Red Roo Models reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any product, an error in the price, image or the product description posted on this website, or an error in your order. Red Roo Models may require additional verification or information before accepting any order.

10. Payment

(a) Red Roo Models accepts VISA, MasterCard and American Express (AMEX) credit cards.

(b) Please note that we require the completion of the Credit Card Verification box on the secure order form. Please make sure that you include this three digit number (or four digit number in the case of AMEX cards) with you order.

11. Customers in Germany

(a) Products ordered by customers in Germany from this site may be seized by German authorities, especially if sent by courier from Australia, pending payment of import duties, which import duties will not, under any circumstances, be paid by Red Roo Models.

(b) Red Roo Models will email all customers ordering products for delivery in Germany that they place the order at their own risk and that Red Roo Models will not accept any responsibility or liability for seizure of the product by the German authorities. We will offer the customer the opportunity to cancel the order. Should the customer wish to continue with the purchase we will request that they provide the address of the appropriate Customs Centre in their region and when Red Roo is contacted by that Centre we will advise customer of the amount of duty that has to be paid by customer for release of the good.

12. Prices

(a) All prices are shown in Australian dollars and are shown exclusive of GST for foreign customers. Australian customers will have GST added when they checkout. GST is not charged for foreign customers.

(b) Prices displayed on the website are current at the time of issue, but may change at any time.

13. Delivery

(a) Australia Post is used for all our shipping and Red Roo Models bills customers at cost for all postage and packing. Postage within Australia and overseas is at Australia Post rates.

(b) Customers are free to choose between specific classes of postage offered by Australia Post.

(c) Customers from outside Australia are free to choose between specific classes of international postage offered by Australia Post. On 18 April 2016 Australia Post announced new international postage structure as follows, which is reflected on the Red Roo website:

(i) Economy Air and Economy Sea International Post: Economy Air takes about 10 business days and costs slightly more than Economy Sea, which takes about 30-90 business days. There is no tracking for Economy International Post.

(ii) Standard International Post, which includes tracking and delivers in about 6 business days but is not available to all countries.

(iii) Express International Post, which delivers within 2-4 business days and includes tracking.

(d) International courier, which delivers in about 2-4 business days but at a much higher price.

(e) Red Roo Models recommends Standard International Post to its international customers because this is the most economical service that permits tracking of the package.

14. Returns and refunds

(a) If for any reason you are not happy with your purchase, contact us either by email or phone upon receiving your purchase to explain the problem to us. Items may be returned only with our prior authorisation and if returned in original condition within 14 days of purchase, in which case we will refund you the purchase price.

(b) If you find that the item you have purchased has a part missing please contact us immediately so we can arrange to supply the missing part as soon as possible.

15. Title and Risk

(a) Title to the products purchased from Red Roo Models does not pass to you until we have received payment in full for the goods.

(b) All risk in the products passes to you upon delivery to the address that you have supplied to us.

16. Limitation of liability

You agree that in the event of a failure or omission on the part of Red Roo Models to comply with any of its obligations under these Terms of Use the total liability of Red Roo to you will be limited, at our election, to:

(a) In the case of information or services supplied or offered by us, the re-supply of the information or services or payment of the cost of doing this;

(b) In the case of products supplied or offered by us, repair or replacement of the products, supply of equivalent products, or payment of the cost of doing this; or

(c) The amount paid by you (if any).

17. Termination of ability to purchase from Red Roo Models

Your ability to purchase goods from Red Roo Models Online may be terminated by Red Roo Models at any time without notice. All restrictions, licences granted by you and limitations of Red Roo Models' liability will survive termination.

Red Roo Info
Red Roo Models
PO Box 113
Glen Waverley
Victoria 3150
Australia

Trading Hours
Mon - Fri 9am - 5pm

International
Tel: +61 3 9560 0695

Within Australia
Tel: 03 9560 0695
Mob: (041) 839 0327
ABN: 68 119 669 497


Accepting secure credit card payments online via SecurePay


RAAF Crests, Badges, logos and National Marking, in all forms and varieties, are Crown Copyright and not public domain. The RAAF kangaroo National Marking is used with permission and reproduced with RAAF approval by Red Roo Models in licensed products.